Frustrations

Ah laptops convenient and yet so very inconvenient at the same time. The laptop that I am speaking about has a bad motherboard (more specifically a bad LAN port). It's a COMPAQ that is still under warranty so it's no problem to get fixed...or is it.

I really appreciate that HP puts a technical level of expertise on their "Contact HP" page.

After you have filled the form out and are able to tell them exactly what the problem is (because you do this for a living) they ask that you send in a laptop. I'm like sure, no problem, they send me the box, I send them the laptop and they fix it...or so they say.

The problem description that I sent for them said that I had covered all the bases and they had recovered them with me when they did the technical support session to arrange for the repair. The LAN card had failed, they knew it, I knew it, and the person that I was fixing the laptop for knew it.

Reading the information they enclosed with the laptop it states that the Problem Description is the wireless failed...I found that odd since the wireless is the only way I could connect to the internet. The repair information states that they replaced the WALN card. First of all it's hand written so it's not a typo second of all WTF is a WALN card and why was it replaced. I tested the laptop myself and found that alas, the problem still exists...

I am currently contacting HP and they are arranging to replace the part (the broken one this time) free of charge. I do appreciate them doing it and hopefully it will be fixed correctly this time.